Shipping policy
# Kaizen Lifting — Shipping Policy
*Last updated: July 16, 2026*
At Kaizen Lifting, every item is made to order through our print-on-demand fulfillment partners, **Tapstitch** and **Printify**. This model lets us offer a wider range of high-quality apparel without holding inventory, but it also means shipping works a little differently than a traditional retailer. This policy explains exactly what to expect from the moment you place an order to the moment it arrives at your door.
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## 1. Order Processing Times
Every order goes through a production (processing) stage before it ships. Processing time is separate from — and in addition to — transit/shipping time.
| Fulfillment Partner | Processing Time (Before Shipment) |
|---|---|
| **Tapstitch** | 1–6 business days, depending on product type and order volume [(Tapstitch)](https://www.tapstitch.com/shipping-policy) |
| **Printify** | 2–7 business days; embroidered or cut-and-sew items may take longer due to manufacturing complexity [(Printify)](https://printify.com/blog/order-processing-and-fulfillment/) |
**Notes:**
- Processing begins once payment is confirmed — not the date you place your order if payment review is required.
- Processing times may increase during holidays, promotional sales, or periods of high order volume. We'll note any known delays on our site or in your order confirmation.
- Once your item enters production, we're unable to make changes to size, color, design, or shipping address. Please double-check your order at checkout.
- You'll receive a shipping confirmation email with tracking information as soon as your order leaves the fulfillment facility.
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## 2. Regional Shipping Times
Shipping time is calculated **after** processing is complete. Because Tapstitch and Printify use different production facilities and carrier networks, delivery estimates vary by product and destination.
### Domestic Shipping (United States)
| Fulfillment Partner | Estimated Transit Time (After Processing) |
|---|---|
| **Tapstitch** | 5–7 business days (U.S.-fulfilled items) [(Tapstitch)](https://www.tapstitch.com/help-center/faq/detail/shipping-cost) |
| **Printify** | 2–5 business days standard; 2–3 business days with Priority/Express (where available) [(Printify)](https://help.printify.com/hc/en-us/articles/4483626155409-What-are-Printify-s-shipping-options) |
**Total estimated delivery (processing + shipping):** approximately 7–13 business days for most U.S. orders. Alaska, Hawaii, Puerto Rico, and other U.S. territories may require an additional 7–12 business days [(Printify)](https://printify.com/shipping-rates/printify-choice/).
### International Shipping
| Fulfillment Partner | Estimated Transit Time (After Processing) |
|---|---|
| **Tapstitch** | 10–25 business days, depending on destination and shipping method selected [(Tapstitch)](https://www.tapstitch.com/help-center/faq/detail/FAQ-about-shipping) |
| **Printify** | 7–21 business days for most destinations under Standard shipping; up to 30 business days for some regions with limited carrier options [(Printify)](https://help.printify.com/hc/en-us/articles/4483626155409-What-are-Printify-s-shipping-options) |
**Total estimated delivery (processing + shipping):** approximately 2–5 weeks for most international orders, longer during customs delays, peak seasons, or in remote regions.
**Important:** All timeframes above are estimates provided by our fulfillment partners, not guarantees. Delivery may be affected by customs clearance, weather, carrier delays, incorrect address information, or local holidays.
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## 3. Multi-Package Shipments Disclaimer
**Please read carefully before ordering multiple items.**
Kaizen Lifting products are fulfilled through two independent, third-party production partners — Tapstitch and Printify — each operating their own warehouses and carrier networks. As a result:
- **If your order includes items fulfilled by both partners, you will receive separate packages, shipped independently and arriving on different dates.**
- Even within a single partner, some products are produced at different facilities (for example, Tapstitch fulfills certain items from a U.S. facility and others from an international facility; Printify routes orders to whichever print provider is closest to you or best suited to the product). This can also result in multiple shipments and separate tracking numbers for a single order.
- You will receive an individual shipping confirmation email and tracking number for **each package**, not one combined shipment for your entire order.
- Shipping costs at checkout account for this multi-package model and reflect the actual fulfillment structure of your order.
We know receiving items separately isn't always ideal, but this is what allows us to offer a wide product catalog with reliable quality across multiple categories. If you have questions about which items in your order will ship together, contact us at support@kaizenlifting.com before placing your order.
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## 4. Who to Contact: Transit Delays & Lost Packages
Because Tapstitch and Printify manage their own production and carrier relationships, the fastest way to resolve a shipping issue is to know which partner fulfilled the specific item in question. **Your shipping confirmation email will indicate which fulfillment partner is handling that package** — check this first.
| Issue | If Fulfilled by Tapstitch | If Fulfilled by Printify |
|---|---|---|
| Order delayed beyond estimated window | Contact Kaizen Lifting first at support@kaizenlifting.com; our team will escalate to Tapstitch support ([support@tapstitch.com](mailto:support@tapstitch.com)) | Contact Kaizen Lifting first at support@kaizenlifting.com; our team will escalate to the relevant Printify print provider |
| Tracking not updating after 48 hours | Contact Kaizen Lifting at support@kaizenlifting.com with your order number | Contact Kaizen Lifting at support@kaizenlifting.com with your order number |
| Package marked "delivered" but not received | Contact Kaizen Lifting within 7 days of the delivery date so we can open a claim with Tapstitch | Contact Kaizen Lifting within 7 days of the delivery date so we can open a claim with the Printify print provider |
| Package lost in transit | Contact Kaizen Lifting at support@kaizenlifting.com — we will file a claim directly with the responsible fulfillment partner on your behalf | Same as above |
**As a general rule, always reach out to Kaizen Lifting directly first** at support@kaizenlifting.com rather than contacting Tapstitch or Printify on your own. Our team will identify which partner fulfilled your item and manage the resolution process for you, since claims, replacements, and refunds must be filed through the account that placed the original production order.
Please include the following when reaching out:
- Your order number
- The tracking number(s) provided in your shipping confirmation email(s)
- A description of the issue (delay, damage, missing item, etc.)
---
## 5. Customs, Duties & Import Taxes (International Orders)
For full transparency, please review the following before placing an international order:
- **Product and shipping prices displayed at checkout do not include customs duties, import taxes, tariffs, or other fees** that may be charged by your country's customs authority.
- **Customers are responsible for any customs fees, duties, or import taxes** assessed on their order once it reaches their country. These charges vary by country and are set by your local government, not by Kaizen Lifting, Tapstitch, or Printify.
- Some regions have introduced new or changing customs rules for low-value parcels. For example, as of July 1, 2026, the European Union has ended its previous duty exemption for parcels shipped from outside the EU, and a flat customs duty may now apply per parcel/commodity code regardless of declared value [(Printify)](https://printify.com/blog/eu-customs-duty/). Where our fulfillment partners collect and remit these fees in advance (such as through the EU's Import One-Stop Shop/IOSS system), no additional payment will be requested from you at delivery. Where fees are not pre-collected, your local customs office or carrier may contact you directly for payment before releasing your package.
- Customs fees, when applicable, are **not refundable by Kaizen Lifting** and are not included in our shipping charges, even if you choose to refuse the shipment.
- Customs processing can also add to your delivery time beyond the estimates listed in Section 2, particularly for orders held for inspection or duty assessment.
- We recommend checking with your country's customs office prior to ordering if you want an estimate of potential charges for your specific location.
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## 6. General Shipping Terms
- **Tracking:** Every package includes a tracking number, provided via email once your order ships. Please allow up to 48 hours for tracking information to fully update in the carrier's system.
- **Address accuracy:** Kaizen Lifting is not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete shipping address provided at checkout. Please verify your address carefully before submitting your order.
- **Carrier responsibility:** Once a package leaves the Tapstitch or Printify facility, transit is managed by the carrier (e.g., USPS, DHL, UPS, or regional postal services). While we will assist with claims on your behalf, Kaizen Lifting does not directly control carrier performance.
- **Damaged or defective items:** If your item arrives damaged or defective, contact us within 7 days of the delivery date with photos of the item and packaging so we can file a claim with the appropriate fulfillment partner.
- **Order changes and cancellations:** Because production begins shortly after checkout, we cannot guarantee changes or cancellations once an order has been submitted to Tapstitch or Printify.
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## Questions?
If you have any questions about your order, shipping estimates, or a specific package, reach out to us anytime at:
**support@kaizenlifting.com**
We're here to help track down your order and make sure it reaches you — no matter which partner fulfilled it.
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### Sources referenced for shipping estimates
- [Tapstitch Shipping Policy](https://www.tapstitch.com/shipping-policy)
- [Tapstitch FAQ — Shipping](https://www.tapstitch.com/help-center/faq/detail/FAQ-about-shipping)
- [Tapstitch FAQ — Shipping Cost & Speed](https://www.tapstitch.com/help-center/faq/detail/shipping-cost)
- [Printify — What are Printify's shipping options?](https://help.printify.com/hc/en-us/articles/4483626155409-What-are-Printify-s-shipping-options)
- [Printify — Your Printify journey: From order to delivery explained](https://printify.com/blog/order-processing-and-fulfillment/)
- [Printify — Printify Choice shipping rates](https://printify.com/shipping-rates/printify-choice/)
- [Printify — EU customs duty 2026 guide](https://printify.com/blog/eu-customs-duty/)
- [Printify — What are customs fees?](https://help.printify.com/hc/en-us/articles/4483625263505-What-are-customs-fees)
*Note: Shipping and processing estimates should be periodically reviewed against Tapstitch's and Printify's current published policies, as carrier performance and provider terms can change over time.*