Refund policy

1. Cancellations Policy

Cancellations: Because we begin processing your order immediately to ensure the fastest turnaround time possible, we cannot accommodate cancellations or changes once an order is placed. Please review your cart carefully before finalizing your purchase.

2. Returns & Exchanges Policy

Returns & Exchanges: All sales are final. We do not accept returns or exchanges for change of mind.

3. The Crucial Exception (Damaged Items)

Damaged or Defective Items: If your order arrives damaged, defective, or if you received the wrong item, we want to make it right. Please contact us at support@kaizenlifting.com within 72 hours of delivery with your order number and a photo of the issue so we can evaluate it and assist you.