Returns & Exchanges
Every Kaizen Lifting piece is made to order. Nothing sits in a warehouse — your item is printed and sewn after you place your order. That's how we keep quality high and waste low, and it shapes how our returns work.
Damaged, defective, or wrong item
If your order arrives damaged, misprinted, or isn't what you ordered, we'll make it right at no cost to you.
Email support@kaizenlifting.com within 30 days of delivery with:
- Your order number
- A photo of the item
- A photo of the packing slip or shipping label
We'll send a free replacement. You won't need to ship anything back.
Size exchanges
We offer one size exchange per order within 30 days of delivery.
To qualify, the item must be unworn, unwashed, and free of odors, stains, or damage, with any tags still attached.
You cover return shipping. We cover the cost of making your replacement. Email support@kaizenlifting.com to start an exchange and we'll send return instructions — please don't ship anything back before you hear from us.
Check the size guide on each product page before ordering. It's the fastest way to get the right fit the first time.
Change of mind
Because each item is made to order, we can't accept returns or issue refunds for change of mind, buyer's remorse, or ordering the wrong item by mistake. Please double-check your size, color, and shipping address at checkout.
Lost or undelivered packages
If tracking shows delivered but your package never arrived, contact us within 30 days of the delivery date and we'll open a carrier investigation. If a package is confirmed lost in transit, we'll send a free replacement.
Orders returned to us due to an incorrect or incomplete address can be reshipped at your cost. If the address can't be corrected, we'll refund the item price minus shipping.
Order changes and cancellations
Need to change or cancel? Email us within 12 hours of ordering and we'll do our best. Once production starts, we can't make changes.
Final sale
Clearance and discounted items marked "Final Sale" are not eligible for exchange. Defect and damage claims still apply to every order, no exceptions.
How to reach us
Email support@kaizenlifting.com. We respond within 1–2 business days.
Kaizen Lifting · Phoenix, Arizona